Terms & Conditions

The following terms and conditions apply to your use of the Down 2 Earth Organics website by Down 2 Earth Organics online services and its customers. Your use of the website indicates your acceptance of these terms and conditions. These terms and conditions are subject to change by Down 2 Earth Organics. Down 2 Earth Organics may change the content of its terms and conditions at any time without any prior notice to anyone.

Any Quotation made by Down 2 Earth Organics is not an offer to sell, and no order given in pursuance of any Quotation shall bind the company unless accepted by it. Unless otherwise agreed in writing, all orders are subject to acceptance by Down 2 Earth Organics within seven (7) days of receipt by Down 2 Earth Organics of the customer's offer.

All pricing is in Indian Rupees and inclusive of Taxes. Please note that pricing and stock availability are subject to change without prior notice. Down 2 Earth Organics reserves the right not to sell below its cost. All orders placed are subject to confirmation and acceptance by Down 2 Earth Organics.

Down 2 Earth Organics may vary prices in the event of price changes or mistakes made by suppliers on reasonable prior notice to you. If Down 2 Earth Organics requests payment for increased prices, you may cancel the order by giving notice to Down 2 Earth Organics, which must be received within seven days of the announcement of the increase.

To minimize errors and improve efficiency, orders should be placed using our on-line ordering system whenever possible.

Price may vary depending upon location due to freight costs and other logistical requirements. Down 2 Earth Organics reserves the rights to adjust freight cost at any time.

We do not ship internationally and to PO BOX addresses.

We do not ship to third party addresses unless that address is known and can be verified by Down 2 Earth Organics.

The Customer shall at its own expense, arrange collection of products from Down 2 Earth Organics at its premises. Alternatively, Down 2 Earth Organics in its sole and absolute discretion may arrange physical delivery of products to the Customer at the Customer's business address, such delivery being at the cost of the Customer. The Customer shall be deemed to assume and shall be liable for loss or damage to products from the time they are placed on to the vehicle to transport them from Down 2 Earth Organics premises unless the Customer has insured the item when buying from Down 2 Earth Organics.

Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery.

After your order is placed, you will be sent an E-mail acknowledgement which will include an Internet link with your order tracking number which can be used to track your order status.

Any date Quoted for delivery is an estimate only, and unless a guarantee shall have been given by Down 2 Earth Organics in writing providing for liquidated damages for failure to deliver by the Quoted date, Down 2 Earth Organics shall not be liable to the Customer for any loss or damage howsoever arising for failure to deliver on or before the Quoted date. The Customer shall accept and pay for Products, notwithstanding any failure by Down 2 Earth Organics to deliver by the Quoted date.

Goods specially ordered in, must be fully paid for prior to delivery & cannot be returned or exchanged without express approval from Down 2 Earth Organics in writing. The latter case would still attract the normal restocking fee.

Down 2 Earth Organics owns the title of any extra goods shipped with your order that have been dispatched in error.

If requested by Down 2 Earth Organics, the Customer may be required to provide information in that Down 2 Earth Organics can easily assist the Customer with any monetary refund or cancellation. This information may include member's names, address, home phone, work phone, credit card details and other relevant information required by Down 2 Earth Organics. Failure to provide sufficient information may delay the refund or cancellation, Down 2 Earth Organics is not to be held responsible for any delays according to clause provided by Down 2 Earth Organics. Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the dispatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back.

Cancellations may be communicated by telephone and email only.

Cancellations for assembled system orders will incur a 10% cancellation fee. This is to reflect the labour cost and the depreciation for the used parts.

Cancellation for specially ordered items will also attract a 10% cancellation fee. This is to cover the return to stock fee implied by our suppliers and shipping cost.

All goods sold by Down 2 Earth Organics come with a one-year back to base manufacturer warranty, it can only be shorter if a special note is mentioned about an item. Computer systems built by Down 2 Earth Organics carry a one year parts and labour warranty. This warranty is not transferable. The system warranty only covers the system unit; it does not extend to any peripheral components such as monitors, keyboard etc. All the peripheral components are covered by standard manufacturer warranty.

Goods under warranty cover will be replaced or repaired by the manufacturers. A refund may be available if a product is not of merchantable quality, does not fit the description provided or is unfit for its purpose.

Down 2 Earth Organics is responsible for the handling of most products warranty processes. Warrantees for individual parts we sell are provided by the manufacturers, not Down 2 Earth Organics.

Warranty only covers the item(s) sold by Down 2 Earth Organics. Warranty does not cover any other equipment used in conjunction with the item(s) sold by Down 2 Earth Organics.

DOA (Dead on arrival) items are eligible for refund or replacement. DOA items must be reported within 7 days from the time you receive your goods. Failure to report a DOA item within 7 days will result in you not being able to claim the item as a DOA. This is particularly important for printers, monitors etc. where the manufacturers have strict guidelines. All products are eligible for warranty claim even after a 7 day period.

Please complete the online warranty return form to obtain "RA" number from Down 2 Earth Organics & clearly mark goods with same, attaching copy of original purchase invoice. Down 2 Earth Organics warranty & serial number labels must be clearly attached; their removal voids warranty. Any unauthorised repair or upgrade voids warranty. Please refer to specific warranty condition on warranty card supplied with goods. Unless a unit is dead on arrival or damaged in transit (which must be received within 7 days of invoice date), goods remain the property of your customer & will be processed by the relevant manufacturer or agent as soon as possible. Down 2 Earth Organics will not be liable for any loss, whether material or not of such goods.

All warrantees are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, physically damaged or used under wrong voltage etc.

Down 2 Earth Organics is not responsible for data contents or the security of the data contents contained in any returned goods. Our workshop works under strict guidelines not to intercept with any customer data. Despite this customers should back up any data prior to sending the goods back to us; data can be destroyed during our testing. It is also beyond the scope of our control once the device is sent to our supplier. We do not provide data recovery service.

Customer is responsible for proper packaging of RA returns. All warranties will be void on items that are insufficiently or inaccurately packaged. Customer is responsible for all the shipping charges associated with returning the defective merchandise. If any item(s) returned for warranty claim is determined to be physically damaged, the item(s) will be returned to the customer as is.

All costs incurred in returning non-faulty or incorrectly chosen products to us for repair, refund, replacement or credit are your responsibility. Down 2 Earth Organics is not responsible for any parcel missing in transit, on its return back to Down 2 Earth Organics. Non-faulty product does not include any product which is not of merchantable quality, does not fit the description provided, or is unfit for its purpose.

Turnaround time for warranty claims largely depends on the suppliers or the distributors. We will try our best to speed up the process. Please understand the time involved for a warranty claim will include: our time to test the item, shipping back to the supplier, supplier's own test and replacement/repair, and shipping back to us.

We do not provide advance replacement under any circumstances. Please keep this in mind when you place your order. Down 2 Earth Organics is not responsible for any losses resulting from the time it takes to have the faulty item replaced or repaired. A refund will be offered if the product is not of merchantable quality, does not fit the description provided, or is unfit for its purpose.

If you will be using the item(s) for mission critical tasks, be it running a business, using it to prepare an examination, using it for a pre-organised game party etc., you should consider purchasing it from a provider that offers instant replacement.

Unless otherwise agreed in writing, payment for products supplied shall be made in full by the Customer to Down 2 Earth Organics without deduction or demand, within the approved term as advised by Down 2 Earth Organics, or in the absence of a term approved by Down 2 Earth Organics, within (7) days from the order date.

Payment for products ordered through Down 2 Earth Organics can be made by credit card and direct deposit only.

a) Down 2 Earth Organics shall not be liable to the Customer, or to any other person whomsoever, for any loss or damage whatsoever or howsoever caused arising directly or indirectly in connection with the Products, other than expressly imposed by statute in terms of which it is not possible to limit or exclude liability.

b) Down 2 Earth Organics expressly excludes liability for consequential loss or damage including but not limited to loss of profit, business, revenue, goodwill or anticipated savings.

The title to the Products will pass to the Customer when payment in full for the Products has been received by Down 2 Earth Organics. Until the Customer has paid to Down 2 Earth Organics the full purchase price:

• 1. The Products shall be stored at the Customer's risk, and in such manner that they are readily distinguishable from other products owned by the Customer or other persons.
• 2. The Customer shall indemnify Down 2 Earth Organics against any claim, action, proceeding, damage, loss, costs, expense or liability whatsoever, arising out of the possession, use or disposal of the Products by Down 2 Earth Organics, or repossession or attempted repossession by Down 2 Earth Organics.
• 3. Any sale of the Products shall be effected as bailee for Down 2 Earth Organics, and the proceeds of such sale shall be held on trust for Down 2 Earth Organics. The proceeds of such sales must be held in a separate account or otherwise clearly identified in the books and records of the Customer.
• 4. The Customer shall permit Down 2 Earth Organics to inspect the Products, and the records and books of the Customer to the extent that they relate to the Products.
• 5. Reserve right of entry to inspect or recover goods owned by Down 2 Earth Organics, wherever they are located.

Due to changing market forces and other extenuating circumstances that affect product availability and price stability, we reserve the right to withdraw any product we advertise and change prices without notice.

Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.

Images displayed on this website should be regarded as illustrative and informational purpose only. The actual products are often not identical to the images. Hyperlinks (URL) provided throughout our product pages can only be used as references only. The products we carry are often not identical as the contents contained in the links. If unsure, please contact our sales team.

As a member of Down 2 Earth Organics, the Customer must provide current, complete, and accurate information about the Customer at all times.

The Customer is entirely responsible for their account which includes confidentiality, any and all activities through using the Customer's account; Down 2 Earth Organics will not be held responsible in any manner.

On the first purchase the Customer places with Down 2 Earth Organics, the Customer might be required to provide additional identification to Down 2 Earth Organics to help eliminate Internet credit card fraud and to provide additional security.

Down 2 Earth Organics reserves the right to terminate a Customer's account if it is found to contain false, incomplete, or inaccurate information. If any security concerns or breaches arise from the Customer, they shall report it to Down 2 Earth Organics immediately.

Down 2 Earth Organics does not store any credit card details for any Customers. The Customer will ensure that credit card details are their sole responsibility to safeguard.