Welcome To Down 2 Earth Organics
At Down 2 Earth Organics, we are committed to delivering fresh, pure, and premium organic staples, grains, millets, and produce. We encourage our customers to review their items carefully before confirming orders.
This policy outlines our criteria for order cancellations, delivery acceptance, damaged goods reporting, and refund settlements.
1 Order Cancellation
Any attempt to cancel an order must be made as soon as possible after placing it. Once an order enters our packaging and dispatch cycle, cancellations may no longer be feasible without additional logistical charges.
Key Cancellation Rules:
- Pre-Dispatch Cancellations: If your order has not yet been processed or packed, it can be cancelled without cancellation charges.
- Post-Dispatch Cancellations: Cancellations attempted after dispatching will result in the customer having to pay the initial shipping and handling charges, as well as the cost of shipping the parcel back.
- Communication Channels: Cancellations may be communicated by telephone (+91 96772 22334) and official email (support@down2earthorganics.com) only.
- Special Order Items: Cancellation for specially ordered or custom sourced products will attract a 10% cancellation fee to cover supplier return restocking charges and freight.
2 Returns & Refunds
There will be no credit given on order price differences due to subsequent price drops. Please select carefully at the time when you place your order.
Due to the perishable, hygienic, and consumable nature of organic food, groceries, oils, flours, and pantry staples, product returns for credit or cash refunds are generally not permissible once delivered in good condition.
In exceptional and pre-approved circumstances where a non-perishable return is accepted, Down 2 Earth Organics may offer store credit subject to a 20% restocking fee to cover logistical and quality-check costs.
3 Damaged & Missing Items (24-Hour Notice)
We inspect and pack every carton thoroughly. However, in the rare instance that your parcel incurs transit damage or has missing items:
⏱ 24-Hour Reporting Window
Any incorrect, missing, or damaged items received must be reported to Down 2 Earth Organics within 24 hours of delivery receipt.
📸 Inspection Proof
Provide your order ID, photos of the outer shipping box, and images of the damaged product via Email or WhatsApp.
Reports received after 24 hours of delivery cannot be entertained for transit damages or missing counts.
4 Incorrect Products Received
If item(s) received are not what was ordered, please do not open the sealed manufacturer or vacuum package in which it was delivered.
Important Seal Condition:
Any attempt to unseal, consume, or use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one ordered, and no further claim, exchange, or return can be raised thereafter.
Keep the incorrect package sealed in its original condition, contact our customer service team immediately, and we will arrange a prompt replacement or refund.
5 Refund Mode & Timelines
Once a cancellation or eligible refund request is approved by Down 2 Earth Organics:
- Online Payments (UPI, Cards, Net Banking): Refunds are credited directly back to the original source account through the payment gateway within 5 to 7 business days.
- Cash on Delivery (COD) Orders: In cases of approved cancellation/returns on COD orders, refunds are settled via direct NEFT/IMPS bank transfer or instant store credit.
- Wallet / Store Credit: Store credit is issued instantaneously and can be used on any future order across our grocery catalog.
6 How to Reach Us
For any cancellation requests, damaged parcel reporting, or order queries, our support desk is ready to help you:
- 📞 Helpline Number: +91 96772 22334
- 📧 Support Email: support@down2earthorganics.com
- 📍 Store Address: Down 2 Earth Organics, 43, Alamelumangapuram, Mylapore, Chennai, Tamil Nadu, India