Shipping & Delivery Policy

Down 2 Earth Organics uses the best carriers in the business to make sure your order gets to you fresh, safe, and on time.

Whether you are ordering daily kitchen staples, traditional millets, cold-pressed oils, or seasonal greens, our logistics network ensures seamless delivery directly from the farm and packaging facility to your doorstep.

Orders are processed immediately after confirmation and dispatched through our rapid courier network:

* Note: Business days exclude Sundays and national public holidays. Delivery time begins from the date of dispatch confirmation.

We partner with tier-1 logistics providers (including Blue Dart, Delhivery, DTDC, and India Post Speed Post) to guarantee secure transit of food products.

The Customer shall at its own expense arrange collection of products from Down 2 Earth Organics premises, or Down 2 Earth Organics in its discretion will arrange physical delivery of products to the Customer's designated residential or business address.

For orders below the free shipping threshold, or for heavy bulk sacks requiring specialized cargo handling, standard weight-based freight charges will be transparently displayed during checkout prior to final payment confirmation.

Prices may vary depending upon delivery location due to regional freight costs and logistical requirements. Down 2 Earth Organics reserves the right to adjust standard freight rates whenever necessary.

Keeping you informed every step of the way:

• ✓ Instant Confirmation: Right after your order is confirmed, you receive an automated Email and SMS acknowledgment.
• ✓ Live Tracking Link: Once your consignment is picked up by our carrier, an internet link with your unique shipment tracking number is provided.
• ✓ Dashboard Status: You can also view step-by-step progress (Processing, Packed, Shipped, Delivered) directly in My Orders.

Because we handle organic grains, native flours, wood-pressed oils, and spices, our packaging standards maintain absolute hygiene and freshness:

• Multi-Layer Moisture Barrier: Protects millets and flours against humidity and pest contamination during transit.
• Impact Cushioning: Glass jars (ghee, honey) and cold-pressed oil bottles receive protective honeycomb paper and recyclable bubble cushioning.
• Tamper-Evident Tape: Every carton is sealed with security tape so you can easily detect any transit tampering upon arrival.

Customers are responsible to have someone present at the delivery address to receive and sign for the package.

If the delivery address is unattended at the scheduled delivery attempt, the carrier may leave a notification or re-attempt delivery on the next working day. In instances where multiple delivery attempts fail due to non-availability or wrong contact details, re-delivery charges may apply.

If the exterior parcel appears physically crushed or tampered with at the time of handover, please make a note on the delivery courier receipt or take a photo before opening, and notify our customer support team within 24 hours.

If you have questions regarding the shipping status of your parcel or wish to request special delivery instructions:

• 📞 Dispatch Helpline: +91 96772 22334
• 📧 Support Email: support@down2earthorganics.com
• 📍 Dispatch Center: Down 2 Earth Organics, 43, Alamelumangapuram, Mylapore, Chennai, Tamil Nadu, India